Frequently asked questions

  • This is the official AcousticShop® online shop for the US market. We've created it ourselves in order to provide great service and direct delivery to the US market.

  • This site is operatored by JOCAVI® Acoustic Panels.

    Our registered office is:

    JOCAVI® Acoustic Panels Lda.
    Avenida Pedro Álvares Cabral
    Centro Empresarial Sintra Estoril - V
    Armazém B18
    2710-297 Sintra

    You can also reach us using the Contact Us page or by sending us an email to

  • Our Terms and Conditions can be found here.

  • Our Cookies usage Policy can be found here.

  • At checkout you'll be redirected to PayPal Express Checkout ®, upon which you'll be able to pay using either your own PayPal user account, or by using a debit or credit cart.

  • Upon check out you can select between various ground and air options. We will select the carrier to provide you the best value and service based on your location.

  • Our products use a large range of source materials so we had categorised them according to the World Customs Organization nomenclature.

    All our products pages will show a reference to the product's main material harmonizing code.

    For reference, they include the following codes:

  • At any time you can access your orders under the My Account section by clicking here or by using the link on the top right corner of this window.

  • Given our variety of models and variations, we produce to order. All your orders will be produced ESPECIFICALLY FOR YOU, according to your specifications and choices.

    This means that, depending on the order and quantities, the order delivery might take a little bit longer.

    Also, you must be aware that we'll be shipping out of Portugal, so you'll need to account for at least a couple of work days for air freight.

    All in all, we expect normal orders to be delivered within two weeks, but we'll always keep you updated of progress at all times.

  • Please contact info@acousticshop.netfor additional information.

  • Please contact for additional information or use our Contact Us page.

AcousticShop® is a JOCAVI® Acoustic Panels brand. By using this website, you accept our Terms and Conditions and our Cookies policy.
JOCAVI® accepts no responsibility for any web page rendering errors. Product specifications, availability and prices are subject to modification without prior notice. The colours images and drawings shown in this website are only for reference and illustration purposes.

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